1. Types of Personal Data We Collect

We collect personal data to provide tailored services and support our operational needs. The types of data we collect may include, but are not limited to:

• Photographs or videos of students taken within our premises
• Payment details and transaction records
• Personal information you or your family members have shared with us, such as names, contact details, identification particulars, preferences, and education-related information
• Information generated through ongoing interactions with MCS (e.g. class enrolments, transfers, make-up sessions, withdrawals) through various communication channels (email, SMS, phone calls, social media, in-person interactions, etc.)

2. Purpose of Collecting, Using, and Disclosing Personal Data

We may collect personal data from you, your family members, authorised representatives, or through communication channels like our website, social media platforms, and in-person interactions.

We use your personal data for the following purposes ("Permitted Purposes"):

1. To verify your identity
2. To provide relevant lesson content and services
3. To respond to your queries, feedback, or requests
4. To manage MCS’s administrative and operational functions
5. To support class management, student profiling, payment processes, and data analysis
6. For marketing, branding, and communication efforts, including publication on printed materials, websites, or social media
7. To ensure the safety and security of our premises, which may include CCTV monitoring and internal investigations
8. To monitor and record communication for quality control, training, and investigation purposes
9. To enforce or defend MCS's legal rights or those of our tutors

3. Disclosure of Personal Data

Your personal data may be shared with the following parties where necessary to fulfil the Permitted Purposes:

1. Our tutors, for effective lesson delivery
2. Other parts or entities within MCS
3. Professional advisors, service providers, contractors, or agents who support our operations
4. Any regulatory authority or third party as required by law

4. Data Security

We implement reasonable security safeguards to protect your personal data from unauthorised access, collection, use, disclosure, and other risks.

5. Accuracy of Personal Data

It is your responsibility to ensure that the personal data provided to us is accurate, complete, and up to date. We will not be held responsible for any issues arising from data that is incorrect or incomplete.

If you submit personal data on behalf of others (e.g. family members), you confirm that you have obtained their consent to share this data with us for the stated purposes.

6. Access, Correction, and Updates

To correct or update your personal data, please contact your MCS tutor directly.

7. Policy Changes

We reserve the right to amend this policy as needed. Any updates will be published on our website at https://misschen.com.sg/. Using our services constitutes acceptance of the revised policy.

8. Data Retention

We will retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

9. Contact Us

For any questions or feedback regarding this policy, please email us at: [email protected]

By providing your personal data, you acknowledge that you have read and understood this policy, and you consent to the collection, use, and disclosure of your personal data as described above.